Shipping and Handling

(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS), United Parcel Service (UPS), OnTrac, or DHL Worldwide Express. With USPS, we use delivery confirmation with domestic shipping and packages are insured. UPS, Ontrac and DHL shipments have tracking and are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver. 

If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.

If you do not select Signature Waiver: You may be required to sign for your package upon delivery.

Orders placed usually ship next day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order out.

If you need to receive your order by a certain date, please contact us at brandmanager@tbonebmx.com and we will be happy to help you decide.

Interruption of Service

UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.

International Shipping

Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.

We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us.

Lost or Damaged Package Claims

If you received an order that was damaged during shipping, please contact us at brandmanager@tbonebmx.com. We will also need you to send us photos showing the following:

1. The package as it has arrived to you.

2. Entire Order Contents.

3. Close up shots showing the damaged parts/product. If the damage has occured to a frame or complete bicycle, we will also need a photo of the serial number.

Please DO NOT destroy the packaging as our shipping providers will require inspection.

 

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by AMain Sports & Hobbies are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please contact us.

Please allow us 2 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process.