1 Year Limited Warranty
At Carbone Cartel, we build products to go fast!
Carbone Cartel has gone the extra mile to ensure we offer the best carbon products available in the market. We are so confident in our product that we are now offering a limited 1-year warranty on all carbon products sold after January 1, 2023.
Our proprietary process is designed to deliver the best ride possible, and we manufacture to strict and precise standards. On top of that, we conduct extensive quality control on each product prior to shipping to our customers. If it doesn’t pass, it doesn’t ship. Simple as that!
That’s why we stand behind our products with the following warranty:
This warranty applies to all original owners who purchase their product from a Carbone Cartel Authorized Dealer or directly from Carbone Cartel. Products purchased through third-party sites are excluded from the warranty. An original receipt as proof of purchase is required for all warranty claims.
This warranty covers all manufacturer defects only. Damage due to products outside of normal use is not covered. Damage due to faulty installation is not covered. (Special care should always be taken when installing carbon bike components. We recommend having a professional complete the installation of our products. Cosmetic issues such as decals, mold lines, and visual imperfections including minor chips and scratches in carbon layup are excluded from this warranty.
This warranty is non-transferrable and only valid to the original owner of the product in question. Valid proof of purchase and product registration is required for all warranty claims. Please take a minute to register your product here: www.carbonecartelbmx.com
The customer is responsible for the return shipping and handling fees of the purchased Item to and from Carbone Cartel. All fees related to the removal and installation of the product are the responsibility of the customer. The warranty process must be handled directly through Carbone Cartel.
Email warranty related questions or concerns to brandmanager@tbonebmx.com
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Returns
Carbone Cartel wants to make sure you are satisfied with every purchase! If for any reason, you are not satisfied, please return items in their original packaging in new and unused condition within 15 days of the receipt of your purchase for complete refund. Our store policy does not allow returns of close out/clearance items or special orders. Shipping for all returns is the responsibility of the customer.
Exchange Policy:
Carbone Cartel does not offer exchanges. All items returned within the 15 day window will be refunded to your original method of payment.
Shipping Damage:
If you received an order that was damaged during shipping, please contact us at brandmanager@tbonebmx.com. We will also need you to send us photos showing the following:
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The package as it has arrived to you.
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Entire Order Contents.
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Close up shots showing the damaged parts/product. If the damage has occured to a frame or complete bicycle, we will also need a photo of the serial number.
Please DO NOT destroy the packaging as our shipping providers will require inspection.
Order Corrections:
Carbone Cartel strives to send every order out correctly but sometimes mistakes happen. If an error was made please notify us within 72 hours of receiving the product so that we can make the necessary corrections.
Refunds Policy:
Refunds will be processed within 7-10 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer’s account.